Front Office Specialist I

About This Role

The Front Office Specialist I is responsible for coordinating patient scheduling, managing incoming calls, handling referrals, and ensuring accurate billing information for Texas Children's Pediatrics in Humble Atasocita.

Responsibilities

• Greet patients and visitors utilizing Creating SMILES philosophies and AIDET principles
• Assist patients with check in/check out
• Answer telephone within three (3) rings and directs calls per practice protocol
• Document complete and error-free messages in telephone encounter and routes to appropriate area
• Enter hospital charges into electronic billing system with 100% accuracy and within established timelines
• Assess patient’s eligibility for referral by verifying coverage with payer
• Document eligibility in the electronic health record per practice protocol
• Schedule appointments per practice protocol, demonstrating judgment with provider’s template
• Verify and document coverage of services prior to patient being seen by a provider
• Monitor Account Work queue and Patient Work queue weekly and complete required corrections

Requirements

• H.S. Diploma or GED
• 1 year or more of related experience

Qualifications

• H.S. Diploma or GED
• 1 Year or More of Related Experience Required

Skills

* Required skills