Unit Clerical Assistant - NICU

About This Role

This role involves performing receptionist and clerical duties for a hospital unit, representing the hospital with effective customer service, ensuring visitation guidelines are followed, and assisting patient families.

Responsibilities

• Serve as a receptionist to all visitors, providing appropriate information upon request
• Accurately take and deliver family messages, locating families at the request of health team members
• Interact with other health care team members to meet patient and family needs
• Promptly and courteously answer patient calls and notify appropriate clinicians of patient needs
• Greet all visitors courteously with respect to social, cultural, and ethnic needs
• Act as a resource to families/visitors by providing information about hospital services and city information
• Work with housekeeper/USA and volunteers to maintain visitors' areas
• Ensure proper utilization of waiting areas, explaining and enforcing hospital visitation guidelines
• Report problems quickly to appropriate supervisor or security
• Provide proactive customer service functions to employees and visitors, maintaining a professional appearance and demeanor
• Coordinate area communication system/procedures
• Greet all persons entering and exiting the unit and provide identification stickers to visitors
• Participate in Quality Improvement Program

Requirements

• H.S. Diploma or equivalent
• 1 year experience as secretarial/administrative coordinator in hospital/doctor’s office

Qualifications

• H.S. Diploma or equivalent
• 1 year experience as secretarial/administrative coordinator in hospital/doctor's office