Unauthorized Account and Check Claims Operations Executive

About This Role

Lead the overall operational performance for Unauthorized Account and Check Claims at U.S. Bank, focusing on investigating and resolving claims related to identity theft and fraudulent check scenarios, ensuring compliance, and improving operational efficiency.

Responsibilities

• Investigate and resolve claimant-identified scenarios or unauthorized use of personal sensitive information to establish accounts at U.S. Bank
• Address claims reported directly to the bank or indirectly through credit reporting agencies
• Oversee claims specialists in investigating reported events and performing reasonable investigations to determine ID Theft victim status
• Investigate and resolve customer-identified fraudulent or improperly negotiated check scenarios (e.g., counterfeit, forged, endorsement scenarios) governed by UCC and YDAA
• Manage recovery processes (outgoing breach of warranty) and understand indemnification agreements for ineligible scenarios
• Handle incoming breach of warranty claims from other institutions
• Process payouts via indemnity agreements to other banks in no-loss scenarios where funds are available/held
• Ensure compliance with Fair Credit Reporting Act (Reg-V) and Truth and Lending Act (Reg-Z)
• Ensure compliance with Electronic Funds Transfer Regulation (Reg-E)
• Develop group-wide business plans, policies, and ensure compliance
• Evaluate and improve operational methods and strategies for efficiency, effectiveness, productivity, and controls
• Lead collaborative efforts with internal and external groups
• Ensure and manage sufficient technological resources
• Handle personnel matters

Requirements

• Management/supervisory experience
• 10+ years of banking or other relevant experience
• Superior knowledge of Fair Credit Reporting Act (Reg-V)
• Superior knowledge of Truth and Lending Act (Reg-Z)
• Superior knowledge of Electronic Funds Transfer Regulation (Reg-E)
• Strong analytical, decision-making, and problem-solving skills

Qualifications

• Bachelor's degree in finance, Accounting or relevant field
• 10 or more years of banking or other relevant experience

Nice to Have

• Expertise in Process Improvement methodologies, including Lean and Six Sigma
• Proven experience in building operational units
• Experience collaborating cross-functionally to deliver exceptional customer experience
• Strong focus on enhancing and maintaining superior customer experience standards
• Master of Business Administration (MBA)

Skills

* Required skills

Benefits