Train Attendant

About This Role

This part-time Train Attendant role involves providing exceptional customer service and ensuring a memorable experience for guests on the Grapevine Vintage Railroad (GVRR) Excursion Train and at its depots.

Responsibilities

• Provide exceptional customer service before, during, and after each train ride, ensuring a memorable and enjoyable experience for all passengers
• Share historical information about the Cotton Belt Railroad, the Grapevine Vintage Railroad, the locomotives, and vintage coaches
• Offer guests helpful information about Grapevine’s history, events, shopping, restaurants, and attractions
• Prioritize guest safety and comfort at all times while onboard
• Assist with preparing passenger cars before departures, including stocking concessions and merchandise
• Help with boarding and deboarding procedures, monitor safety during train operation, and maintain an orderly environment onboard
• Sell tickets, concessions, and merchandise at the Grapevine Depot or Stockyards ticket office; assist with inventory management and cash reconciliation
• Clean and maintain passenger areas - including restrooms and concessions - between runs and at the end of shifts
• Assist in securing the train after operation

Requirements

• Minimum age 17
• Ability to work flexible schedules including weekends, evenings, holidays, and during special events
• Ability to count money accurately
• Ability to operate point-of-sale systems (iPad, Square, credit card machines)
• Physical ability to lift up to 20 lbs.
• Ability to stand for extended periods
• Ability to work both indoors and outdoors in varying weather conditions
• Reliable transportation
• Must pass a Federal/National criminal background check and credit check
• Must pass a pre-employment basic physical, drug screen, and functional assessment screening (Level 1), Ishihara vision screening, whisper test and audio screening

Skills

* Required skills

Certifications