Territory Manager

About This Role

This Territory Manager role involves overseeing an assigned service territory, directly supervising route representatives, and ensuring territory service, safety, and operational results for Vestis. The manager will focus on customer retention, business growth, and employee development within the assigned region.

Responsibilities

• Promote and sustain a safety culture
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory
• Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
• Assist in new account installations as directed by Service Manager and/or General Manager
• Manage day to day activities of customer service program(s) for the territory
• Visit all required customers each quarter to review growth and service opportunities
• Ensure RSRs respond to and resolve all service requests timely
• Set clear expectations for customer service and lead by example
• Travel with service professionals, on route conducting observations and visiting customer locations for 60% of time
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability
• Recruit, select and hire Route Sales employees
• Complete in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement
• Deliver and participate in training to ensure customer retention and service goals are met
• Coordinate collections for accounts receivable
• Protect and manage merchandise control processes
• Investigate and report on all accidents or incidents, within 24 hours of notification

Requirements

• High school diploma or equivalent
• Two years of service and route-based industry experience
• Proven track record for growing customer accounts
• Customer interface and service experience
• Driver's license
• Automobile insurance on personal vehicle
• Computer proficiency, including working knowledge of MS Office software.

Qualifications

• High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience
• Two years of service and route-based industry experience, with proven track record for growing customer accounts

Nice to Have

• Bachelor’s degree in related field or equivalent experience
• Previous profit and loss accountability and/or contract-managed service experience
• Production planning, maintenance, or warehouse operations experience
• Exposure to sales function

Skills

* Required skills

Benefits