Teller I

About This Role

Process everyday banking transactions with accuracy and efficiency while delivering legendary customer experiences at a TD Store location. Educate customers on TD's products and services or refer them to partners for specialized solutions.

Responsibilities

• Deliver a legendary customer experience in the Store
• Perform customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Process cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with high accuracy
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary
• Engage in lobby leadership by orchestrating customer flow, welcoming customers, and guiding appropriately
• Educate customers on self-service/digital options that meet their needs
• Conduct needs-based conversations; offer financial & digital solutions, and/or refer customers to appropriate partners
• Make sound decisions and provide timely problem resolution, escalating difficult issues to management
• Ensure compliance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act
• Verify customers' identities by following authentication policies & procedures
• Balance cash drawers, ATMs, and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs)
• Adhere to safe deposit box procedures/operations and guidelines
• Be responsible and accountable for cash drawers and vaults, maintaining appropriate cash limits and securing cash

Requirements

• High school diploma or GED
• Ability to work during operating hours including weekends, evenings, holidays

Qualifications

• High school diploma or GED
• 6 months work related experience preferred

Nice to Have

• 6 months work related experience
• Demonstrated Customer Service skills
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills

Benefits