Technical Support Representative Team Lead

About This Role

Lead, support, and manage a team of Technical Support Representatives to resolve technical issues for customers through various communication channels, while also performing technical tasks as needed.

Responsibilities

• Lead, support, and manage an assigned team to successfully achieve departmental and company goals
• Resolve technical issues using various methods such as inbound phone calls, emails, alarms, and chat
• Delegate tasks smartly within the team
• Perform technical tasks as necessary
• Utilize multiple computers and databases to record interaction results

Requirements

• Ability to delegate tasks
• Strong technical support skills

Benefits