Technical Support Representative Team Lead
Posted 2 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
Lead, support, and manage a team of Technical Support Representatives to resolve technical issues for customers through various communication channels, while also performing technical tasks as needed.
Responsibilities
- Lead, support, and manage an assigned team to successfully achieve departmental and company goals
- Resolve technical issues using various methods such as inbound phone calls, emails, alarms, and chat
- Delegate tasks smartly within the team
- Perform technical tasks as necessary
- Utilize multiple computers and databases to record interaction results
Requirements
- Ability to delegate tasks
- Strong technical support skills
Benefits
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.