Technical Customer Service Representative

About This Role

This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. The ideal candidate will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems to support Xylem's America's Commercial Team.

Responsibilities

• Receive and accurately process customer orders
• Verify and edit customer orders for completeness
• Enter orders in LN, eLogia, and ESP-REP systems
• Address customer inquiries and resolve issues related to delivery, complaints, and product availability
• Maintain an accurate customer order database
• Generate inter-departmental inquiries for product availability and expedite requests
• Evaluate stock availability against shipping schedules

Requirements

• 3+ years of customer service experience in a technical product line
• Two years of college or technical schooling, or five years in a technical position
• Proficiency in Microsoft Office
• Experience in an ERP or CRM system
• Strong customer advocacy skills
• Technical aptitude and solid math skills
• Ability to work independently and self-motivate
• Adaptability to a fast-paced environment
• Commitment to teamwork, professionalism, and excellent customer service
• Ability to manage multiple tasks and prioritize effectively
• Strong business acumen, organizational skills, time management, and attention to detail

Qualifications

• Two years of college or technical schooling, or five years in a technical position.
• 3+ years of customer service experience in a technical product line

Nice to Have

• B2B customer service experience
• Experience with SAP or Salesforce
• Proficiency in a second language

Skills

* Required skills

Benefits