Technical CSR II
Posted 1 month ago Expired
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Upload Your ResumeAbout This Role
This role is for a Technical Support Representative Level 2 who will provide in-depth technical assistance for Genius's software, focusing on managed foodservice operations. The position involves advanced troubleshooting, team training, and maintaining expert knowledge of the product suite and customer base.
Responsibilities
- Provide in-depth analysis or synopsis of escalated support issues to other teams or Management
- Provide additional Team Member troubleshooting and support
- Provide training for Level 1 Technical Support Representatives
- Provide technical support to the Services and Sales Teams
- Participate in Quality Assurance testing of software releases
- Develop, maintain, and improve documentation related to installation and support procedures
- Train NEXTEP Customers and Team Members on our hosted command center tools
- Maintain a high daily closure rate
- Lead customer projects
- Ensure proper escalation procedures are used within Teams
- Represent the Support Team as required with other NEXTEP departments
Requirements
- In-depth knowledge of Genius's software
- 3+ years of technical support experience
- Strong listening, written and verbal communication skills
- Exceptional work ethic with a strong sense of urgency
- High technical aptitude and strong PC literary skills
- Ability to multitask and work under pressure
Qualifications
- 3+ years of technical support required
About Global Payments Inc.
Global Payments makes it possible for millions of people to move money between buyers and sellers using products and unmatched services. They create meaningful technology-centered experiences that enable customers to prosper by unifying every aspect of commerce through software solutions while suppo...