Team Manager

About This Role

Lead and manage a team to deliver exceptional customer service in a Panera Bread cafe. This role involves strategic planning, shift organization, and day-to-day operational management, ensuring high standards of food quality, safety, and cleanliness.

Responsibilities

• Provide outstanding leadership to the team
• Inspire, coach, and counsel team members
• Maintain high standards of restaurant cleanliness, sanitation, food quality and safety, and facility management
• Serve as a role-model and lead the team
• Ensure that team members are providing great customer service
• Take ownership for the business performance of the restaurant
• Maintain a safe, secure and healthy environment by following all safety and sanitation standards and procedures
• Run quality opening, mid and closing shifts ensuring a consistent positive customer experience
• Coordinate the entire operation of the restaurant during scheduled shifts
• Greet customers and perform table visits to ensure customer satisfaction
• Recruit, train and motivate staff
• Assist bakery-cafe specialists, ensuring team members are properly trained and fully competent in all aspects of food service and customer support
• Ensure objectives are achieved while operating within all company guidelines, cultural values and following ethical business practices

Requirements

• At least 1-2 years Hospitality experience
• Excellent organization, customer service and time management skills
• Proven track record for leadership
• Passion, energy and a positive attitude
• Ability to work well under pressure and with a diverse group of people
• Valid driver's license and reliable transportation

Qualifications

• At least 1-2 years Hospitality experience

Nice to Have

• Food Management Certifications

Benefits

Certifications