Team Lead

About This Role

Supervise sales associates and ensure all store operations, including sales, cash handling, merchandising, and customer service, comply with company policies and health codes. You will also act as a primary point of contact for stakeholders in the absence of management.

Responsibilities

• Ensure sales associates record each sale accurately and promptly, in accordance with Company policy
• Monitor sales associates and model Company cash handling procedures, ensuring funds are in the safe or register and cash drawer levels are maintained
• Direct and perform all duties necessary to maintain a clean and attractive store, inside and out
• Coach sales associates and personally prepare food & drinks, clean, stock and maintain food prep area (based on location and health codes)
• Learn, comply and model behavior required by all Company policies and procedures
• Maintain an awareness of all product information, merchandise promotions, and test merchandise
• Support sales associates and answer customer questions concerning location, price, and use of merchandise or services
• Coach sales associates to increase sales and customer satisfaction using Company selling guidelines
• Ensure shelves, counters, coolers and/or tables are fully and attractively stocked with merchandise
• Set up advertising or promotional displays and arrange merchandise to promote sales
• Accurately receive merchandise from vendors
• Act as primary point of contact for internal and external stakeholders in the absence of the Store Manager and/or Assistant Store Manager
• Complete all daily documentation and other documentation requested by Company leadership

Requirements

• At least 6 months experience in a similar customer service environment
• Proficient with Microsoft Office Suite
• High school diploma or equivalent

Qualifications

• High school diploma or equivalent
• At least 6 months experience in a similar customer service environment

Nice to Have

• Bachelor’s degree in Business Administration or a related field
• Previous supervisory experience
• Previous experience in a similar retail setting

Skills

* Required skills