Team Lead

About This Role

Lead and guide a team to achieve performance targets, monitor and evaluate their performance, and foster a positive and inclusive team culture while ensuring compliance with company standards.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets
• Monitor and evaluate team performance, providing regular feedback and coaching
• Collaborate with other departments to ensure seamless workflow and quality service delivery
• Identify and resolve operational issues and guest concerns promptly
• Promote a positive and inclusive team culture, fostering associate engagement and development
• Ensure compliance with company policies, procedures, and safety standards
• Prepare and present regular reports on team performance and key metrics

Requirements

• Proven experience in a leadership or supervisory role
• Excellent communication, interpersonal, and problem-solving skills
• Strong organizational and time-management abilities
• Ability to motivate and inspire a diverse team to achieve goals
• Proficiency in relevant software and tools
• Knowledge of industry-specific regulations and best practices
• Availability to work varied shifts, including evenings, weekends and holidays
• Ability to stand and walk for long periods of time including maneuvering up and down stairs

Qualifications

• High school diploma or equivalent work experience
• Proven experience in a leadership or supervisory role.

Benefits