Systems Analyst

About This Role

This Systems Analyst role focuses on configuring and administering Workforce Management (WFM) systems, providing integration support, and performing reporting and analysis for multi-state operations. The position aims to streamline WFM processes and maintain comprehensive system documentation.

Responsibilities

• Configure WFM scheduling rules, compliance engines, timeclock policies, and role-based permissions
• Assist with new restaurant location setups, deploying standardized configuration templates
• Manage user provisioning workflows, security roles, and permission structures for managers and hourly team members
• Partner with Legal and People teams to translate policy changes into system configuration requirements
• Monitor HRIS-to-WFM bi-directional integration health, identifying sync failures and data quality issues
• Document error patterns and build runbooks for recurring issues
• Assist with testing and validating data transformations during system updates and new integration deployments
• Build custom WFM reports and dashboards for Operations, Finance, and People stakeholders
• Respond to ad hoc business questions with data analysis providing actionable insights
• Support weekly payroll reconciliation by validating time/attendance data and identifying anomalies
• Enhance weekly/monthly compliance dashboards tracking Fair Workweek metrics, meal/rest break compliance, and predictability pay exposure
• Participate in identifying opportunities to streamline WFM processes
• Maintain comprehensive system documentation including configuration standards, troubleshooting guides, and business process workflows
• Contribute to knowledge base articles and training materials for end users

Requirements

• Minimum 5 years hands-on Legion WFM or similar enterprise WFM platform experience (UKG Pro WFM, Workday Time, ADP)
• Proven configuration expertise: scheduling logic, compliance rules, user access, workflows
• Integration experience: API troubleshooting, middleware platforms, data validation
• Multi-state compliance knowledge: Fair Workweek and compliance laws
• Advanced Excel/Sheets skills
• SQL for data validation and reporting
• Excellent communication and documentation skills
• Service-oriented mindset

Qualifications

• Minimum 5 years hands-on Legion WFM or similar enterprise WFM platform experience

Nice to Have

• Workato middleware platform experience
• QSR/retail/hourly workforce experience

Skills

* Required skills

Benefits