Strategic Operations Senior Manager

ServiceNow Santa Clara, CA $165,500 - $289,600
Full Time Senior Level 12+ years

Posted 1 month ago Expired

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About This Role

As a Strategic Operations Senior Manager, you will partner with senior product leadership to define strategic priorities, drive operational excellence, and ensure agile execution with measurable outcomes. This high-visibility role requires strategic thinking and executive presence to drive impact in a fast-moving, matrixed environment.

Responsibilities

  • Define business's strategic priorities
  • Drive operational excellence
  • Ensure the organization executes with agility, transparency, and measurable outcomes
  • Break down complex problems, develop hypotheses, conduct analyses, and articulate recommendations
  • Build clear, data-backed business cases and/or presentations to communicate strategy and influence decision-making
  • Drive the cadence of business operations (e.g., Quarterly Business Reviews, Product Roadmap Reviews, Town Halls, Annual planning, OKR reporting)
  • Leverage organizational and program management skills to structure cross-functional initiatives, manage timelines, and drive alignment
  • Coordinate across product, engineering, design, finance, and other functions to ensure alignment, identify opportunities, and unlock productivity
  • Contribute to a culture of respect and inclusivity
  • Embed AI into planning, execution, and measurement processes

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • Comfortable working in ambiguity, excelling at structuring complex problems, using data-informed insights, and communicating findings to senior executives
  • Proven track record in managing large-scale operations and cross-functional initiatives
  • Exceptional communication, collaboration, and influence skills at the executive level
  • Deep understanding of portfolio-level planning, financial management, and enterprise technology workflows
  • Pragmatic long-term problem-solving within a complex operating environment

Qualifications

  • 12+ years of experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)

Skills

AI *

* Required skills

Benefits

Flexible spending accounts
Flexible time away plan
Equity
Health Plans
ESPP
Matching donations
401(k) plan with company match
Family leave programs

About ServiceNow

Global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500, with an intelligent cloud-based platform connecting people, systems, and processes.

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