Senior Software Engineer, Agentic AI Systems

ServiceNow Mountain View, CA
Full Time Senior Level 5+ years

Posted 2 weeks ago

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About This Role

As a Senior Software Engineer on the Natural Language Understanding team, you will advance the frontier of agentic AI systems for the Moveworks AI Assistant platform. This role involves designing and implementing frontier AI algorithms, optimizing performance, and collaborating with cross-functional teams to build reliable, scalable enterprise AI products.

Responsibilities

  • Design, build, and improve capable AI agent systems that are reliable at scale
  • Implement frontier AI algorithms and architectures and help productionize them at scale
  • Use the latest advances in machine learning, LLMs, and AI agents to enhance products and create delightful user experiences
  • Contribute to roadmap and help drive the evolution of engineering areas to create lasting value for customers
  • Hone your craft in writing robust, extensible, readable, and performant code
  • Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success
  • Mentor other engineers on the team in how to build, maintain, and evolve great software
  • Collaborate with machine learning engineers and build world-class AI systems

Requirements

  • 5+ years experience designing, building, and improving production systems, ideally at scale
  • Ability to think and communicate clearly about complex engineering problems and systems
  • Comfort giving and receiving feedback, and in holding self and coworkers accountable to a high standard of operational excellence
  • Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
  • Desire to ship at a startup pace with a high degree of ownership
  • Attention to detail
  • Drive to ship product improvements with production-grade code
  • Strong appetite for continuous incremental wins and completing challenging projects fast
  • High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Qualifications

  • 5+ years experience designing, building, and improving production systems, ideally at scale

Skills

Python * Java * AI agents * Golang * LLMs * OpenAI * Mac development environment *

* Required skills

About ServiceNow

Global market leader bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500, with an intelligent cloud-based platform connecting people, systems, and processes.

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