Store Sales Manager

About This Role

Manage all aspects of a retail store's sales operations, providing leadership to the sales team and ensuring a positive customer experience. This role focuses on driving sales performance and metrics, fostering a robust selling culture.

Responsibilities

• Manage and lead the sales team to drive sales performance and metrics
• Ensure a positive customer shopping experience
• Perform operational activities throughout the store
• Promote a safe and productive work environment for all Team Members, customers, and vendors
• Train Sales Team Members on application of policies and procedures
• Maintain regular and predictable attendance based on business needs
• Deliver financial results and achieve selling metrics including customer experience scores
• Utilize superior product knowledge and train the Sales Team
• Motivate and engage Sales Team Members to embrace company values and goals
• Conduct selling skills and monthly training for all Sales Team Members
• Assess individual performance through observations and measurements and provide coaching
• Analyze data to draw conclusions and identify actionable takeaways
• Ensure adequate sales floor coverage for legendary customer service
• Assist Store Manager in leading, coaching, and developing sales staff on selling initiatives and service delivery
• Oversee Sales Team including hiring, training, development, and maintaining a productive work environment
• Resolve customer complaints/issues to ensure a positive experience
• Train Team Members on appropriate application of policies and procedures
• Operate cash register/computer and perform opening/closing procedures
• Transport and make deposits to the bank and supervise cash handling
• Adhere to loss prevention standards and respond to alarm calls
• Operate Forklift and Baler
• Assist customers with loading purchases
• Complete all documentation associated with job duties
• Obtain licenses and certifications as needed by the business

Requirements

• Previous retail leadership experience
• Must be 18 years of age or older
• Valid driver’s license
• High school diploma or the equivalent
• Ability to read, write, and count accurately

Qualifications

• High school diploma or the equivalent is required. Bachelor’s degree from an accredited college or university in Business Administration or related field is preferred.
• Previous retail leadership experience is required. Prior sales and supervisory experience strongly preferred.

Nice to Have

• Prior sales and supervisory experience
• Farming, ranching, pet/equine, or welding knowledge
• Bachelor’s degree from an accredited college or university in Business Administration or related field
• Ability to perform and execute principle responsibilities of Team Members
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict
• Experience with customer Service and selling skills
• Excels in a fast-paced work environment

Skills

* Required skills

Benefits