STARBUCKS/LEAD BARISTA

About This Role

This role involves ensuring high service standards for coffee selection and preparation, helping to manage department operations, and delighting customers with quality products and service.

Responsibilities

• Increase sales through effective marketing and merchandising of products in the Department
• Assist in supervision and direction of department personnel to ensure quality customer service
• Delegate job assignments and responsibilities to associates in accordance with duty rosters
• Order and maintain stock and supplies, monitors conditions and appearance of same throughout the department
• Monitor code dates and product rotation, removes out of code product
• Hold personnel in department accountable for their job assignments and responsibilities
• Write department schedules, coordinating requests and bids and business needs
• Assist customers in the selection and purchase of specialty coffee beverages and whole bean sales
• Maintain customer service area and equipment in a clean and appealing manner
• Present professionally and demonstrate clear communication with all customer and partner interactions

Requirements

• Willing and available to work weekends and holidays as needed
• Effective written and oral communication skills
• Able to calmly, courteously, and tactfully handle stressful situations
• Trained and certified barista

Nice to Have

• Past work record reflects dependability and integrity
• Prior food handling experience
• Supervisory skills

Benefits

Certifications