Frozen Food Lead Clerk

About This Role

This role creates an outstanding customer experience for Frozen Food customers by maintaining a safe and clean environment, achieving sales/profit goals, and supporting daily operations. It involves directing and supervising departmental functions and associates, all while promoting excellent customer service and company values.

Responsibilities

• Promote trust and respect among associates
• Communicate company, department, and job-specific information to associates
• Collaborate with associates and promote teamwork to help achieve company/store goals
• Establish performance goals for department and empower associates to meet or exceed targets
• Develop adequate scheduling to manage customer volume throughout hours of operation
• Train and develop associates on performance of their job and participate in the performance appraisal process
• Adhere to all local, state and federal laws, and company guidelines
• Create an environment that enables customers to feel welcome, important and appreciated
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Assist store management in preparing the store/department budget, profit and loss reviews
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan, organize and supervise the inventory process
• Train department associates on inventory/stocking and Computer Assisted Ordering
• Adhere to all food safety regulations and guidelines

Requirements

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age

Nice to Have

• High school education or equivalent
• Management experience
• Retail Experience
• Second language (speaking, reading and/or writing)

Skills

* Required skills

Benefits