Staff ServiceNow Business Data Analyst

About This Role

Intuit is seeking an experienced Staff ServiceNow Business Data Analyst to join the People Data Analysts team, providing insights and actions to drive people strategies. This role will lead the Data & Analytics workstream for ServiceNow implementation, focusing on data creation, governance, and presentation within the platform to support AI-driven employee experiences.

Responsibilities

• Lead cross-functional ServiceNow data workstreams on case analysis, reporting, dashboards, and data governance.
• Identify and scope advanced analytics and AI use cases within ServiceNow to elevate insights and predictive capabilities.
• Develop deep understanding of ServiceNow case data, reporting structures, and integrations with data lake tables and marts.
• Drive analysis from cases to identify trends, friction points, and improvement opportunities.
• Design dashboards and reporting solutions in ServiceNow to support business leaders and operational teams.
• Partner with ServiceNow product owners and engineering to ensure data quality, cleanliness, and AI-readiness.
• Define and implement data governance standards across ServiceNow data domains.
• Collaborate across PART and other stakeholder groups to share knowledge and build scalable solutions.

Requirements

• 5+ years of experience with ServiceNow data analytics and reporting.
• Strong understanding of ServiceNow data ecosystem, case data, reporting structures, and integrations.
• Ability to define and implement data governance standards.
• Experience in designing dashboards and reporting solutions in ServiceNow.

Qualifications

• 5+ years experience in delivery and adoption of ServiceNow case dashboards by leadership and stakeholders, implementation of 3+ advanced analytics or AI use cases leveraging ServiceNow case data, establishment of data governance framework for ServiceNow analytics, and working with stakeholders on insights and reporting quality.

Skills

* Required skills

Benefits