Principal Business Analyst, Intuit Academy

About This Role

As a Principal Business Analyst, you will join the Intuit Academy team to design, validate, and scale high-impact learning experiences for global customer-facing teams. You will leverage expertise in skills-based learning strategy, data-driven decision-making, and AI-enabled learning technologies to accelerate workforce readiness and performance.

Responsibilities

• Develop experimentation frameworks to test new learning modalities, technologies, and experience designs
• Partner with Data Science to assess effectiveness of AI-powered simulation assessments, adaptive learning, micro-learning, and content personalization
• Elevate E2E training quality from training requirement gathering, content creation, testing, training assignment to deliver best in class learning content to 60K learners
• Establish Intuit wide CoE showcasing cutting edge work in Intuit Academy in content generation, content management, training delivery and learning experiences
• Provide holistic best practices/guiding principles on E2E L&D life cycle from learning requirement gathering to content creation/training delivery/effectiveness
• Standardize learning experience / content quality across all EN learning offerings including Intuit Academy External, Internal, Mailchimp Academy
• Serve as a trusted advisor and strategic thought partner to business leaders
• Lead ongoing market research on L&D best practices, learning science, and workforce capability trends
• Explore and evaluate emerging AI tools to enhance content creation, delivery, and continuous improvement
• Partner closely with Product, Operations, Engineering, Data Science, Talent Development and other cross-functional teams to integrate skills-first learning

Requirements

• 8+ years of experience in Learning Technology, Customer Success, Enablement or related fields
• Demonstrated expertise in learning research, experimentation, and synthesizing external best practices into actionable strategy
• Strong analytical skills with the ability to define KPIs, measure program impact, and link learning outcomes to business results
• Experience working with or developing skills taxonomies, skills-based learning models, and data-informed capability frameworks
• Knowledge of learning technologies and LMS platforms
• Familiarity with next-generation and AI-enabled learning experiences (simulation-based assessments, gamification, adaptive learning, micro-learning formats)
• Strong cross-functional partnership skills with the ability to influence leaders and collaborate effectively
• Exceptional communication skills
• Experience with Agile methodologies

Qualifications

• 8+ years of experience in Learning Technology, Customer Success, Enablement or related fields; experience in global customer-facing environments strongly preferred.

Nice to Have

• Experience in global customer-facing environments
• Prior experience in Product, Learning and Development, Ed Tech

Skills

* Required skills

Benefits