Staff Assistant, Optometry

About This Role

This position provides customer service and clerical support for clinic operations, playing a crucial role in managing patient flow and assisting clinic staff.

Responsibilities

• Greet clinic patients and check them in for appointments
• Prepare and assist patients with paperwork preparation
• Perform patient triage
• Answer telephone, provide information, and refer to appropriate personnel
• Schedule and reschedule patient appointments
• Prepare patient files for medical record scanning
• Enter consultation requests
• Check out patients
• Assist faculty and clinicians as requested
• Copy and fax documents; order or copy clinical forms
• Order supplies for clinical care and patient medical devices

Requirements

• Ability to read, write and perform mathematical calculations at a high school level
• Knowledge of customer service principles and practices
• Knowledge of computers and job-related software programs
• Skill in decision making and problem solving
• Skill in interpersonal relations and dealing with the public
• Skill in oral and written communication
• Ability to interpret HIPAA requirements, Cherokee Nation policies, and clinic policies and procedures

Qualifications

• High school or equivalent
• Sufficient experience to understand basic principles, usually 1-2 years experience or completion of an apprenticeship/internship

Benefits