Sr Associate - Digital Customer Support Engineer
RemotePosted 1 month ago Expired
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Provide remote technical and application support to customers, focusing on perinatal software products. Responsibilities include analyzing customer needs, providing post-installation consultation, and contributing to technical documentation.
Responsibilities
- Provide remote support to customers experiencing technical or application workflow issues, displaying in-depth technical knowledge of the technology in the Software Products
- Meet with customers to analyze their needs and provide insights into products and their functionality
- Offer advanced customer support in a 24x7 environment
- Write or contribute to user/technical documentation and case notes
- Act as a resource, coach, and mentor to staff and customers
- Identify knowledge gaps and trends to develop training and build the skills of fellow engineers
- Serve as an escalation point within the team to increase knowledge and reduce escalations
- Monitor team goals, manage service requests queue, and analyze reporting
- Maintain customer relationships and communicate relevant product and/or customer concerns or opportunities to team leadership
- Analyze and resolve complex application/software issues with minimal assistance, using a wide range of debugging techniques
Requirements
- Licensed Registered Nurse
- Associate degree from an accredited Nursing or health-related program
- 5+ years of clinical experience in a maternal/infant care environment
- Strong and effective configuration, teaching, and presentation skills
- Willingness to work overtime, on-call, weekends, and holidays as required
- Vendor credentialing as required
- Legal authorization to work in the U.S.
Qualifications
- Associate degree from an accredited Nursing or health-related program
- 5+ years of clinical experience in a maternal/infant care environment
Nice to Have
- Working knowledge of operating systems (e.g., Windows, Linux)
- Proficient use of software applications (Windows Outlook, Word, PowerPoint, Excel)
- Ability to learn specialized industry-specific software and provide digital education and training solutions
- Experience with GE Centricity Perinatal specific products
Skills
* Required skills
Benefits
About GE HealthCare
GE HealthCare is a leading global medical technology and digital solutions innovator with over 100 years of healthcare industry experience, enabling clinicians to make faster, more informed decisions through intelligent devices, data analytics, applications and services.