Senior Service Operations Manager

About This Role

Lead operational initiatives for the MV and HTM business across a region, focusing on improving efficiency, service delivery, customer satisfaction, and financial performance for GE HealthCare. This role involves coaching and mentoring operations leaders and driving USCAN-wide growth and profitability.

Responsibilities

• Serve as operational service partner to Market Service Directors (MSDs) and develop operations strategy, action planning, and execution for the MV and HTM business
• Lead cross-functional operations teams to drive execution and achievement of business objectives for Applied Purchased Services (APS)
• Act as region representative and subject matter expert to USCAN for various operational and growth initiatives in the MV and HTM segments
• Directly manage MV Service Operations Managers (SOMs) and HTM Service Operations Managers (SOMs)
• Mentor, coach, and develop operational leaders within the region
• With the Region Service Delivery team, drive and develop operational targets, growth initiatives, cost control measures, and process improvements
• Support continual improvement of operational infrastructure in support of region goals and objectives with a Lean Mindset
• Develop and lead operational training and support strategies to ensure a high level of service delivery and conduct 1:1 coaching with market leaders
• Own APS targets and actions within the region and market, driving action plans at customer and product/modality levels
• Lead peripherals strategy for efficient customer service and KPIs, focusing on injectors, chillers, and UPS products

Requirements

• Bachelor’s degree with 7+ years of operational experience in the technical, healthcare or business environment OR 9+ years of operational experience in the technical, healthcare or business environment

Qualifications

• Bachelor’s degree
• 7+ years of operational experience in the technical, healthcare, or business environment OR 9+ years of operational experience in the technical, healthcare, or business environment.

Nice to Have

• Experience in an operations leadership role
• 7+ years of healthcare experience
• Experience leading cross-functional operations teams
• Strong business acumen, including a strong financial and operational background
• Excellent analytical and communication skills
• Exceptional interpersonal skills and as a change agent
• Process-oriented individual
• Ability to resolve complex issues
• Ability to develop and execute priorities and approaches to meet objectives
• Ability to establish good relationships with customers and staff
• Ability to build wide and effective networks of contacts inside and outside the organization
• Ability to manage conflict
• Applies specialist and detailed technical expertise
• Develops job knowledge and expertise through continual professional development
• Shares expertise and knowledge with others
• Uses technology to achieve work objectives
• Demonstrates an understanding of different organizational departments and functions
• Focuses on customer needs and satisfaction
• Sets high standards for quality and quantity
• Monitors and maintains quality and productivity
• Keeps up to date with competitor information and healthcare market trends
• Identifies business opportunities for the organization
• Demonstrates financial excellence and awareness of trends

Benefits