Solutions Engineer
Posted 4 weeks ago Expired
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Upload Your ResumeAbout This Role
As the first US-based Solutions Engineer, you will own the technical customer relationship from initial sales calls through successful implementation of Kombo's unified API for HR, payroll, assessment, LMS, and recruiting systems. This role involves designing integration approaches, troubleshooting API issues, and building out the US solutions team and playbooks.
Responsibilities
- Lead discovery and demos, translating customer requirements into integration designs
- Create technical proposals covering architecture, security, and implementation approach
- Partner with Account Executives to close complex deals with engineering and executive stakeholders
- Own the technical relationship from Proof of Concept (POC) to signed contract through production deployment
- Build implementation plans, troubleshoot API issues, and unblock customers directly
- Serve as the escalation point until customers are live and successful
- Create demo environments, code samples (Python, Node.js), and Postman collections
- Write integration guides, architecture diagrams, and troubleshooting documentation
- Develop sales collateral, including security questionnaire responses to technical one-pagers
- Document repeatable playbooks for discovery, scoping, and implementation
Requirements
- 4+ years in Solutions Engineering, Sales Engineering, or technical customer-facing roles at a B2B SaaS company
- Hands-on experience with APIs (read documentation, write sample code, debug integration issues)
- Track record working complex deals with technical and non-technical stakeholders (consistent deal value of $100k-$150k+)
- Strong communication skills (whiteboard architecture with engineers, explain value to executives)
- Comfort with ambiguity and building things from scratch
Qualifications
- 4+ years in Solutions Engineering, Sales Engineering, or technical customer-facing roles at a B2B SaaS company
Skills
* Required skills
Benefits
About Kombo
Kombo is the unified API for HR, payroll, Assessment, LMS and recruiting systems, allowing companies to integrate once and connect to 120+ platforms instantly. Since Y Combinator (S22), we've grown to 8-figures in revenue, 50+ team members, and raised $25M+ from YC, Volition Capital, and Acadian Ven...