Solution Consultant, ITAM

About This Role

This role will support customers with strategic and technical expertise in IT Asset Management on the ServiceNow platform, participating in pre-sales engagements to communicate the power and flexibility of the platform. The Solution Consultant will also contribute to sales campaigns and mentor peers.

Responsibilities

• Contribute and maintain a showcase of ITAM solutions created on the ServiceNow platform
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Asset Management on the ServiceNow platform
• Create and contribute to sales campaigns focused on IT Asset Management initiatives with ServiceNow applications that focus on software and hardware asset management
• Align with product management and engineering teams on roadmap and field feedback
• Assist sales personnel in qualifying customer needs and performing pre-demo needs analysis
• Provide mentoring and training to peers and other colleagues
• Demonstrate the product, both standard and tailored to prospects and existing customers
• Generate product demo scripts and scenarios and maintain demonstration environment(s)
• Scope and deliver Proof of Concept/Proof of Value engagements with prospects
• Respond to Request for Information/Proposal documents
• Stay current on product developments/releases to a level required for demo and PoV/PoC
• Support Marketing events – user conferences, trade shows, webinars etc
• Stay current on competitive analyses and understanding differentiators between the company and its competitors
• Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Serve as regional team lead to lead practice activities when called upon
• Conduct transition briefing in conjunction with Sales Personnel and Professional Services
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience
• ServiceNow IT Asset Management experience
• Experience with enterprise architecture domains
• Experience with discovery technologies
• Deep knowledge of software license compliance
• Experience with ITIL / CMDB
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology
• Technical or practice team lead in previous roles
• Exceptional communication and presentation skills

Qualifications

• 7+ years of pre-sales solution consulting or sales engineering experience

Nice to Have

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Pre-sales experience, IT Asset Management experience

Skills

* Required skills

Benefits