SKILLBRIDGE - Branch Manager Trainee

About This Role

Successfully complete a comprehensive Branch Manager Training Program, learning all aspects of Branch Operations and collaborating with the Branch Manager in daily operations. Support sales and collections efforts through customer service.

Responsibilities

• Provide quality service to existing and prospective customers seeking loans
• Achieve consistent results and meet expected individual and branch goals related to the sale of company products and services
• Exercise lending authority when reviewing and approving applications and use product knowledge in offering loan solutions that meet customer needs
• Take initiative in learning the lending and collection job functions and duties of all branch personnel during the Branch Manager Training Program
• Assist management in proactive daily task assignment to ensure branch is structured to provide quality customer service level
• Manage approval of exceptions to policy as authorized by management based on the nature of exception, retention needs, and related factors
• Act proactively in the retention and maintenance of existing accounts by placing inside sales calls to help develop awareness of other products and services
• Assist Branch Manager in the management of multiple priorities with existing and potential customers, initiate contact with customers to acquire additional financial information
• Exercise authority to ensure policies and procedures are met when monitoring/approving monthly expenses using annual business plan
• In manager’s absence, provide leadership to branch team and coordinate functions and daily operational issues through communication with the District Manager/AVP
• Perform relief assignments in other markets across the organization to practice and demonstrate learned skills

Requirements

• Ability to relocate and travel to surrounding branches when needed
• Reliable transportation
• Effective communication (written & oral) and personal computer skills
• Ability to complete essential duties/functions in a timely, accurate manner
• Demonstrated problem-solving skills and interpersonal skills in demanding situations
• Ability to obtain applicable, required licenses to sell insurance products

Qualifications

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry can be substituted for college degree. Military rank may also be substituted for a Bachelor’s degree (e.g. E-4, W1, or O3 and above).

Nice to Have

• Customer service experience
• Internship or work experience in the Consumer Lending or Financial Services industry
• Bilingual fluency in Spanish/English

Benefits