Consumer Loan Specialist

About This Role

This role involves supporting customers through inbound and outbound calls, managing sales and collections, and completing the credit loan application process. The specialist will analyze financial information, achieve monthly sales goals, and ensure compliance with consumer laws to support the company's financial services.

Responsibilities

• Handle inbound customer support calls
• Manage outbound sales and collection calls
• Contact customers with past due balances to offer solutions and resolve delinquency
• Complete the full-cycle credit loan application process
• Analyze credit and financial information for current and potential customers
• Consistently achieve monthly sales goals related to company products and services
• Learn Federal, State, and Local Application Consumer laws to ensure compliant actions
• Maintain a cash drawer, including processing payments and delivering daily deposits to specified financial institutions as required

Requirements

• 1+ years of experience in a sales position
• High school diploma
• Highly motivated with an interest in the consumer finance industry
• Capable of creating and sustaining individual sales goals
• Excellent written and verbal communication skills
• Ability to use various technologies and learn new programs
• Ability to complete functions in a timely manner while maintaining accuracy
• Must be able to obtain any essential licenses required by the state

Qualifications

• High school diploma, bachelor’s degree preferred.
• 1+ years of experience in a sales position.

Nice to Have

• Bachelor's degree

Benefits