Branch Manager Trainee

About This Role

Join a comprehensive training program to learn all aspects of branch operations and support daily operations as a Branch Manager Trainee. This role combines sales, collection, and customer service efforts within a fast-paced environment.

Responsibilities

• Successfully complete a comprehensive Branch Manager Training Program
• Collaborate with and support the Branch Manager in managing daily branch operations
• Support sales and collections efforts through respectful, compassionate, and efficient customer service
• Provide quality service to existing and prospective customers seeking loans
• Achieve consistent results and meet individual and branch goals related to sales
• Exercise lending authority and use product knowledge in offering loan solutions
• Take initiative in learning lending and collection functions of all branch personnel
• Assist management in proactive daily task assignment to ensure quality customer service
• Manage approval of exceptions to policy as authorized by management
• Use problem-solving skills to resolve product, service, and policy-related obstacles for customers

Requirements

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry
• Military rank E-4, W1, or O3 and above may substitute for a Bachelor's degree
• Willingness to relocate
• Availability to travel to surrounding branches when needed
• Reliable transportation
• Effective communication (written & oral) and personal computer skills
• Ability to complete essential duties/functions in a timely, accurate manner
• Demonstrated problem-solving skills and interpersonal skills in demanding situations
• Must obtain applicable, required licenses to sell insurance products

Qualifications

• Bachelor’s degree or four (4) years of related experience in Consumer Lending and/or Financial Services industry
• Experience in Consumer Lending and/or Financial Services industry. Internship or work experience in the Consumer Lending or Financial Services industry preferred.

Nice to Have

• Customer service experience
• Internship or work experience in the Consumer Lending or Financial Services industry
• Bilingual fluency in Spanish/English

Skills

* Required skills

Benefits