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Upload Your ResumeAbout This Role
This role involves providing onsite Level 1 and Level 2 helpdesk and technical support to end-users, addressing issues related to desktop, hardware, software, and networking devices. The specialist will resolve escalated problems and participate in ongoing training.
Responsibilities
- Provide onsite support to help end-users resolve in-person technical issues
- Address and resolve escalated issues from Tier 2 support, including complex technical problems
- Handle daily tickets related to password resets, permissions, printers, network devices, and hardware/software services
- Participate in training sessions and stay updated on new technologies and procedures
Requirements
- Desktop support experience
- Troubleshooting skills
- Hardware support skills
- Customer service skills
- Technical support experience
- Active Directory experience
- Help desk experience
- Service desk experience
- Ability to travel out of state for training/onboarding
Nice to Have
- Windows 10 experience
- Networking customer service skills
- Office 365 experience
- ServiceNow experience
Skills
ServiceNow
*
Hardware
*
Active Directory
*
Office 365
*
Troubleshooting
*
Windows 10
*
Desktop
*
Help Desk
*
Service Desk
*
* Required skills
Benefits
Employee Assistance Program
Medical, Dental, Vision
Life Insurance (Voluntary Life & AD&D)
401(k) retirement plan
Transportation benefits
Time Off/Leave (PTO, Vacation or Sick Leave)
Short- and Long-Term Disability
Health Spending Account (HSA)
Critical Illness, Accident, and Hospital
Certifications
CCNA (Cisco Certified Network Associate) or willingness to obtain within 6 months
(Required)
About TEKsystems
TEKsystems is a leading provider of business and technology services, accelerating business transformation for customers through expertise in strategy, design, execution, and operations.
Professional Services
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