Shift Supervisor

About This Role

The Shift Supervisor supports the CVS Store Management team by driving store execution and performance and building customer loyalty through excellent service. When a manager is not present, this role leads the store staff, ensures smooth operations, and is responsible for all opening and closing procedures.

Responsibilities

• Work effectively with store management and store crews
• Supervise store crew by assigning, directing, and following up on all activities
• Effectively communicate information to and from store management and crews
• Assist customers with questions, problems, and complaints
• Promote CVS customer service culture (Greet, offer help, and thank)
• Handle all customer relations issues in accordance with company policy
• Maintain customer/patient confidentiality
• Price merchandise and stock shelves
• Execute displays, sign, and inventory of weekly, promotional, and seasonal merchandise
• Reset departments following POGs

Requirements

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Ability to work a flexible schedule, including early morning, overnight, and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store

Qualifications

• High School Diploma Or Equivalent Preferred But Not Required

Nice to Have

• Experience as a retail supervisor

Benefits