Shift Supervisor

About This Role

The Shift Supervisor supports the store management team, driving store execution and performance by focusing on excellent customer service within CVS/pharmacy. This role involves leading store staff, ensuring smooth operations, and overseeing opening and closing procedures when managers are not present.

Responsibilities

• Work effectively with store management and store crews
• Supervise the store’s crew through assigning, directing and following up of all activities
• Effectively communicate information both to and from store management and crews
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (Greet, offer help, and thank customers)
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience
• Price merchandise
• Stock shelves
• Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise
• Execute the display and maintenance of off-shelf merchandise
• Reset departments following POGs

Requirements

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Ability to work a flexible schedule, including early morning, overnight and weekend shifts
• Ability to work overtime as needed
• Ability to respond to urgent issues at the store when they arise

Qualifications

• High School diploma or equivalent preferred but not required.

Nice to Have

• Experience as a retail supervisor

Benefits