ServiceNow Business Analyst

About This Role

Lead the strategy and all Business Analyst aspects for the development, support, and maintenance of ServiceNow TSOM and OMT implementations for the Defense Information Systems Agency. This role involves translating stakeholder needs into enterprise business solutions using ServiceNow best practices.

Responsibilities

• Serve as the key technical resource leading the strategy and all Business Analyst aspects for the development, support, and maintenance of the ServiceNow TSOM and OMT implementation
• Enable effective communications with stakeholders to develop enterprise business solutions
• Implement a ServiceNow solution design using best industry practices
• Provide Business Analyst leadership
• Facilitate effective communications within a complex matrix organization
• Facilitate requirements gathering that can effectively be translated into customer acceptance documentation
• Design and develop solutions within the ServiceNow environment that meet customer requirements
• Participate in discovery sessions and process definitions with the project team and developers
• Work on complex technical problems and provide innovative solutions

Requirements

• High level Business Analyst Expertise
• High level experience with the ServiceNow platform and effective in setting a clear vision based on ServiceNow capabilities and industry best practices
• High level experience working with ServiceNow Asset Management modules
• High Level Experience Gathering Requirements And Developing Business Processes
• Effective leadership communications and team player
• Experience gathering requirements and building user stories for TSOM and OMT ServiceNow Modules
• Experience designing and developing ServiceNow process flows/workflows
• Effective executive/stakeholder level briefings

Qualifications

• High level experience with a broad experience with the ServiceNow platform

Nice to Have

• Agile development cycle experience
• Experience with process flow documentation creation
• Strong verbal and written communication skills

Skills

* Required skills

Benefits

Certifications