Service Technician

About This Role

The Service Technician will manage and process Return Goods Authorizations, perform equipment repairs, and assemble new dispensing equipment. This is a hands-on, in-house technical role that focuses on execution, reliability, and operational excellence.

Responsibilities

• Manage and process Return Goods Authorizations (RGAs)
• Perform equipment repairs, disassembly, cleaning, and reassembly
• Carry out electrical and mechanical service tasks on dispensing equipment
• Build and assemble new dispensing equipment and prepare units for shipment
• Support service cases and provide technical assistance to internal teams
• Maintain clear technical documentation (repair logs, RGA tracking, service notes)
• Collaborate with colleagues in Germany for technical support and spare parts coordination
• Maintain 5S-organized work area

Requirements

• Hands-on, detail-oriented, and organized
• Strong problem-solving skills with ability to troubleshoot mechatronic, mechanical, and electrical issues
• Self-starter, able to work independently
• Ability to read technical drawings and wiring diagrams

Qualifications

• Associate degree, technical certification, or equivalent hands-on experience in mechatronics, electrical, or mechanical service/assembly

Skills

* Required skills

Benefits