Service Technician

About This Role

Perform troubleshooting, preventative maintenance, service, and repair of CNC machine tools at customer sites and company facilities, ensuring high-quality and timely service delivery.

Responsibilities

• Perform troubleshooting and problem solving of CNC Machine Tools
• Perform high quality, efficient and timely machine/tooling installation
• Perform high quality, efficient and timely repair and preventative maintenance
• Ensure high quality levels/standards in all work performed and follow all safety procedures and requirements
• Train and instruct customers and internal team members on proper installation, service/repair procedures for current & new equipment/machines and processes
• Document all actions and findings accurately using Service software, and report parts required and repair
• Consult with other team members, internal departments and/or external vendors to resolve installation and service/repair issues
• Continuously review current processes and search out improvement methods, recommending modifications and improvements to machine/equipment, processes, and procedures
• Communicate with customers including notification of arrival, progress updates, and checking out upon leaving the customer site
• Responsible for the cleanliness, care, and upkeep of all company property

Requirements

• Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products
• 2+ years experience in the troubleshooting, installation, and repair of Machine Tools Products
• Valid Drivers License and good driving record
• Ability to legally operate a company "Service" vehicle or personal vehicle for company business
• Good interpersonal communication skills
• Demonstrated self-starter and effective planning and organization skills
• Ability to participate as a member of a team, crossing department and divisional lines
• Ability to use PC and job-related software/programs for programming, documentation/record keeping
• Ability to lift to 50lbs, and greater than 50lbs with assistance
• Willingness to work flexible hours, including weekends and evening hours as required by customer
• Ability to travel in support of training, out-of-state or out-of-country customers, and assist other divisions
• Ability to obtain and maintain a valid Passport
• Ability to obtain a major credit card for business expenses and occasional travel requirements

Qualifications

• Associates Degree or certification in the troubleshooting, repair, and installation of CNC Machine Tool Products
• Minimum 2 years experience in the troubleshooting, installation, and repair of Machine Tools Products

Skills

* Required skills

Benefits