Service Supervisor

About This Role

Lead and coach a team of service technicians at a Tesla service center, ensuring exceptional service, operational efficiency, and adherence to safety regulations. Manage workflow, records, and inventories while fostering professional development.

Responsibilities

• Lead, coach, and develop a highly engaged team of Technicians to achieve service output goals
• Maintain appropriate shop records and inventories and manage smooth workflow in the service center
• Serve as the process leader for shop activities, ensuring work standards are defined and systemically improved
• Partner with Service Manager and other key stakeholders to establish targets for quality, speed, and cost
• Monitor to ensure that all employees comply with safety regulations and the service center's safety program
• Work with employees to manage schedules and resolve technical and personnel problems
• Conduct regularly scheduled one on one developmental meetings with team members to facilitate professional development and monitor team training requirements

Requirements

• Bachelor's degree or equivalent experience
• Prior leadership experience (1-3 years) in a service-focused industry
• Excellent communication, time-management, and problem-solving skills
• Ethical execution of Tesla standards
• Excellent interpersonal and communication skills
• Proficient with Microsoft Office Suite
• Valid driver’s license

Qualifications

• Bachelor's degree, or equivalent experience
• 1-3 years of leadership experience in a service-focused industry

Nice to Have

• Automotive expertise

Skills

* Required skills

Benefits