Service Supervisor

About This Role

This Service Supervisor role oversees the daily operations of the Service Department team, providing tactical support to achieve operational objectives while prioritizing customer satisfaction. The supervisor leads and develops a team of service technicians, ensuring efficient and high-quality work in fire protection and safety solutions.

Responsibilities

• Lead and supervise a team of service technicians, focusing on operational efficiency and quality of work
• Coordinate and conduct regular team meetings to ensure effective communication and foster a collaborative environment
• Provide guidance on new employee training and conduct periodic performance reviews
• Set clear expectations and goals for performance, required licensing, and applicable certifications for employee development
• Motivate team members and track their continued development and training
• Work with other Hiller support teams to ensure smooth operations of Service Department functions
• Communicate with customers and Hiller associates to resolve issues on jobs, ensuring customer satisfaction
• Oversee the execution of service, inspection, testing, and maintenance contracts to meet customer needs
• Monitor and ensure that team members maintain up-to-date required certifications
• Prioritize jobs and adjust schedules as necessary, communicating changes to customers, sales representatives, and technicians
• Promote a culture of safety within the team and ensure compliance with safety protocols
• Conduct regular safety briefings and address any safety concerns promptly

Requirements

• Ability to lead and supervise a team of service technicians
• Strong communication skills for customer and team interaction
• Experience in service operations, including scheduling and contract execution