Service Supervisor

About This Role

The Service Supervisor leads the local service organization, overseeing the full lifecycle of compressed air equipment from installation to long-term support. This role drives exceptional customer experiences, partners with Sales to grow the business, and manages a team of Service Technicians. The supervisor also has full accountability for the Service P&L at the Customer Center.

Responsibilities

• Attract, coach, counsel, train, develop, and retain all service employees, driving continuous improvement through performance management and technical product training.
• Collaborate with service coordination to efficiently respond to customers, match technician skills to service needs, and leverage resources to maximize Service Technician utilization.
• Balance customer requests for emergency repair, regular maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
• Collaborate with sales to consult on service agreements, attend customer meetings for new business, provide support for installations, and drive new service business through technician-generated leads.
• Maximize cash flow by ensuring immediate invoice generation, timely warranty claims, managing expense budgets, and increasing service team utilization.
• Ensure standard service work processes are created and followed, improving transactional processes to enhance customer experience and satisfaction.
• Effectively manage service team inventory to maintain accuracy, reduce year-end write-offs, and ensure SOX compliance through reporting and cycle counts.
• Ensure environmental, health, and safety compliance within the service team and provide training to maintain safe and productive work habits in the shop and at customer sites.

Requirements

• Associate’s degree in engineering / engineering technology / business
• 7+ years of relevant services experience
• 3+ years’ experience in managing teams of people with relevant experience coaching, training and mentoring as a peer-leader
• 3+ years of progressive customer service leadership experience, including conflict resolution, effective communication, and negotiation
• Valid driver's license for a minimum of 12 months, with no major or frequent traffic violations
• Solid professional communication skills both verbal and written
• Advanced operating knowledge with Microsoft Office and general business applications
• Strong working knowledge of handheld and mobile technologies (smartphones, tablets) and network-based systems
• Demonstrated understanding of financial impacts related to process efficiency, cost control, and business performance

Qualifications

• Associate’s degree in engineering / engineering technology / business
• 7+ years of relevant services experience; 3+ years in managing teams; 3+ years of progressive customer service leadership experience

Nice to Have

• Bachelor’s degree in engineering, engineering technology, business or a relevant area
• Managing budgets and processes strongly preferred

Skills

* Required skills

Benefits