Service Manager

About This Role

Lead the service center operations, managing workflow, staffing mechanics, and ensuring customer satisfaction through excellent service experiences. Act as the primary service advisor, integrating sales and service, while developing and motivating the service team.

Responsibilities

• Lead all operations for the store's Service Center
• Accountable for decisions relating to workflow, staffing mechanics, and KPIs
• Serve as the primary service advisor, integrating sales and service
• Hold team accountable for delivering Trek’s signature hospitality
• Train the service team
• Engage with customers to recommend appropriate services
• Manage and control service costs
• Keep service orders organized and ensure a clean and efficient department
• Ensure bikes are built and delivered to the sales floor and customers
• Manage all communication from the Service Department to customers and write over 50% of work orders

Requirements

• A positive, pitch-right-in attitude
• Fantastic hospitality and approachable manner
• Great leadership skills and ability to motivate and develop future leaders
• Ability to plan effectively and anticipate shop needs
• 3+ years of bicycle service center experience
• Commitment to delivering the best possible customer experience
• Active learning engine and willingness to attend Trek Service classes

Qualifications

• 3+ years of bicycle service center experience

Benefits