Service Manager

About This Role

Manage and lead the service department at a Toyota dealership, focusing on customer satisfaction and staff development. This role involves driving business growth, ensuring compliance, and maintaining high-quality service repairs.

Responsibilities

• Train, motivate, counsel, and monitor the performance of all service department staff
• Maintain and control the performance of the department using appropriate reports, tracking systems and surveys
• Develop and implement plans to promote new and repeat business
• Understand and ensure compliance with manufacturer warranty and policy procedures
• Monitor Service staff daily productivity
• Maintain high-quality service repairs

Requirements

• High school diploma or GED
• Valid Driver’s License
• Computer proficiency
• Personal and professional integrity
• Strong organizational and time management skills
• Detail-oriented, professional appearance and strong work ethic
• Ability to multi-task, prioritize, and organize work
• Positive, high-energy, customer focused service

Qualifications

• High school diploma or GED required
• 3+ years of experience with Dealership Service, preferred

Nice to Have

• Three years of experience with Dealership Service
• Reynolds & Reynolds experience

Skills

* Required skills

Benefits