Service Manager

About This Role

The Service Manager is responsible for leading a team of three individuals, overseeing daily activities including mailroom and copy room operations, hospitality, records monitoring, reception, and general administrative support within a professional office environment.

Responsibilities

• Lead by example, delegate tasks, and build strong relationships with associates and clients
• Manage and provide direction to the on-site team in all aspects of mailroom and office services
• Oversee the process of all shipments, inbound freight, mailings, mailing accounts, and messenger pick-ups
• Oversee all mail, BRM, UPS & FedEx accounts and vendor relations
• Respond to requests in a timely manner and provide outstanding customer service to all internal/external customers and clients
• Oversee, collect, and maintain records of metrics related to volumes and time/motion studies
• Demonstrate proactive thinking and planning for both client and EverSource operations
• Serve as the client’s main point of contact, host regular client meetings, and review metrics data
• Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner
• Oversee physical appearance of all serviceable areas of the site including conference rooms, public areas, copy centers, mailrooms, office services, records, freight, reception, and supplies
• Maintain documented procedures for all EverSource processes and responsibilities
• Adhere to procedures and guidelines to remain compliant with all EverSource and Compass Group standards
• Responsible for cross-training all on-site associates and participating in on-going training and safety programs
• Capture and manage employee time and PTO schedule

Requirements

• High school diploma or equivalent (GED)
• Prior supervisory or management experience
• Proven customer service-related experience
• Proficiency in MS Office365 and general computer skills
• Excellent communication skills both written and oral
• Ability to solo lift to 50 pounds

Qualifications

• High school diploma or equivalent (GED)
• Prior supervisory or management experience and proven customer service-related experience

Skills

* Required skills

Benefits