Service Excellence Ambassador

About This Role

The Service Excellence Ambassador provides exceptional customer service to patients, families, visitors, and hospital staff. They are responsible for managing information, facilitating communication, acting as a patient advocate, and overseeing the functions of information desks and lobbies.

Responsibilities

• Give and collect confidential information for visitors, families, and patients regarding patient location, condition, and treatment progress.
• Facilitate communication between patients, families, and hospital staff.
• Act as a patient advocate by investigating concerns and expediting admissions and other delays.
• Resolve problems and complaints, escalating when necessary.
• Respond to special needs and ensure they are met.
• Greet, give directions to, and escort visitors, families, and patients, assisting with wheelchairs when necessary.
• Answer multi-line phone and transfer callers to appropriate patient rooms or other locations.
• Oversee the functions of information desks and lobbies, including cleanliness and order of surrounding work areas.

Requirements

• Bachelor's Degree
• 2+ years experience in a consumer advocacy or service role
• Knowledge of conflict resolution, interpersonal communication, win-win negotiations, medical terminology, diversity training, and hospital operations

Qualifications

• Bachelor's Degree in Communications, Public Relations, Social Sciences, or health related field.
• Minimum Two Years of Experience in a consumer advocacy or service role.