Communication Center Operator

About This Role

Relay incoming and outgoing telephone calls and operate public address/paging systems for multiple hospitals, providing critical communication services and responding to emergency codes and alarms.

Responsibilities

• Answer ACD telephone system for multiple OhioHealth hospitals using Amtelco, a PC based console program
• Direct callers to the proper area/person or department as requested
• Answer patient information calls and transfer as appropriate
• Initiate emergency pages and announcements via the pocket paging system and overhead public address system
• Answer emergency Code Phone and contact medical/support personnel for various emergencies (Code Blues, Traumas, Code Assists, etc.)
• Answer patient hotline for Riverside, Grant, Doctors and Dublin hospitals and dispatch appropriate staff
• Maintain daily on-call schedules and make accurate changes for on-call personnel
• Take after hours calls for clinical areas such as Hospice and Riverside Family Medicine answering service
• Monitor security cameras at several OhioHealth facilities to assist in organizational safety

Requirements

• High School or GED
• Six months to one year experience in high call volume environment
• Excellent verbal skills
• Ability to work simultaneously on several assignments

Qualifications

• High School or GED
• Six months to one year in high call volume environment

Skills

* Required skills

Certifications