Senior Systems Support
RemotePosted 1 month ago Expired
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Upload Your ResumeAbout This Role
Provide Tier III technical support for mission-critical systems, enhancing security and operational efficiency within a secure government context. Drive improvements in operational readiness and ensure compliance with cybersecurity regulations.
Responsibilities
- Provide Tier III technical support for ITS, DMM, BearTracks, and WebDOX applications
- Support front-end application troubleshooting for user interface issues
- Troubleshoot complex system and application issues escalated from support teams
- Monitor system health and performance metrics to ensure operational readiness
- Coordinate with engineering and DevOps teams for software updates and issue resolution
- Support cybersecurity compliance and Authority to Operate (ATO) activities
Requirements
- Active Top Secret security clearance
- 10+ years of experience in systems engineering or Tier III IT support
- Experience with DoD or DISA customers
- Strong background in backend system administration and cybersecurity
- Proficient in PowerShell and Python for automation tasks
Qualifications
- 10+ years of experience in systems engineering or Tier III IT support
Skills
* Required skills
Benefits
About Jobgether
Jobgether is posting this position on behalf of a partner company that is looking for a Head of Sales to drive transformative impact in research-driven organizations using AI in scientific work.