Senior Systems Engineer

About This Role

Lead enterprise-level systems engineering and operations for the Department of Homeland Security's Federal Law Enforcement Training Centers (FLETC) IT infrastructure. This role involves overseeing systems design, maintenance, and troubleshooting while collaborating with network and data center engineering teams.

Responsibilities

• Prioritize system outages, projects, and maintenance tasks, while providing hands-on technical assistance and resolution support to ensure continuous system operations
• Design, implement, and optimize operational server systems and prototypes based on engineering data, DHS standards, and government requirements
• Apply advanced knowledge of system engineering principles, protocols, and architecture to evaluate and maintain peak system performance
• Collaborate closely with Network Engineers, Systems Engineers, equipment vendors, and other IT personnel to identify, define, and resolve complex or trending issues
• Maintain, troubleshoot, and repair enterprise systems infrastructure, ensuring compliance with FLETC and DHS policies
• Communicate and coordinate with data center engineering teams to resolve technical issues across distributed data center environments
• Lead systems documentation efforts, including configuration management, performance baselines, and change control compliance
• Recommend and implement process improvements to increase efficiency, reliability, and system performance across the enterprise

Requirements

• Bachelor's degree in Business, Systems Management, Engineering, or a related technical field
• 5+ years of experience in Systems Engineering or a related technical discipline
• Strong technical knowledge of enterprise server systems, virtualization, and system administration best practices
• Proven ability to lead and collaborate effectively in a team environment
• Professional, courteous, and effective communicator capable of interfacing with both technical and non-technical stakeholders
• Ability to obtain a USCIS Public Trust security clearance

Qualifications

• Bachelor's degree in Business, Systems Management, Engineering, or a related technical field
• Minimum of 5 years of experience in Systems Engineering or a related technical discipline

Nice to Have

• Experience with or certification in the implementation of Technology Business Management (TBM)
• ITIL certification or equivalent experience applying IT service management principles
• Prior experience supporting federal or large-scale enterprise environments
• Demonstrated experience driving process improvement, system optimization, and service delivery excellence