Senior Staff Representative – Facilitation

About This Role

Oversee and drive comprehensive compliance reporting and investigation programs for border control agency requirements globally, focusing on minimizing penalties and operational disruption for United Airlines.

Responsibilities

• Oversee comprehensive compliance reporting and investigation programs for border control agency requirements globally
• Drive enterprise-level visibility to United’s compliance posture with international border requirements
• Generate insights and recommendations to minimize penalties and disruption to the operation, employees, and customers
• Manage enforcement actions from U.S. and foreign governments
• Maintain United’s system configurations for passenger admissibility determination
• Support the development of training and functionality to improve performance
• Develop strategies for solutions to achieve compliance with government agency goals and mandates
• Represent United Airlines and Facilitation at industry forums
• Monitor performance and compliance through error research, root cause analysis, and fine/penalty mitigation
• Create and manage intake mechanisms, databases, and reporting to capture immigration and customs related fines and penalties

Requirements

• High school diploma or equivalent
• 2+ years of related experience
• Knowledge of above the wing airline operations and systems/tools
• Basic understanding of international passenger admissibility and documentation concepts
• Diplomacy in dealing with regulators / strategy development / communication with senior level leadership
• Strong organization skills - able to track complex problems with attention to details and manage cross functional projects
• Legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance

Qualifications

• High school diploma or equivalent
• 2+ years of related experience

Nice to Have

• Bachelor's degree or related experience
• Knowledge of border control regulations (e.g. USC 8 and 19) and processes, entry requirements and travel documents, risk assessment, IATA API and PNRGOV standards, and ICAO Annex 9
• Strong communication skills both written and verbal with a strategic and critical thinking mindset
• Knowledge of Shares and United operational data tools to support failure research

Benefits