Senior Quality Engineer - End User Computing

About This Role

Lead the quality engineering strategy for enterprise end-user computing platforms, ensuring reliability, security, performance, and usability. This role involves designing, delivering, and optimizing the end-user technology ecosystem, partnering with IT operations and managed service providers.

Responsibilities

• Lead quality engineering strategy for enterprise end-user computing platforms, ensuring reliability, security, performance, and usability
• Own end-to-end service quality and performance through proactive monitoring, observability, automation, and DEX analytics
• Identify system and service issues, analyze experience and performance trends, and drive corrective actions
• Improve platform stability, reduce defect patterns, and enhance user experience across the enterprise
• Partner with IT Operations and managed service providers to oversee vendor delivery, service quality, and operational performance
• Validate technical designs for standards compliance, operational readiness, and alignment with enterprise architecture
• Support lifecycle management of EUC platforms using Agile, DevOps, and CI/CD practices
• Ensure seamless deployment and operation of endpoint security and cyber tools across devices

Requirements

• 7-10 years of experience in IT operations, quality engineering, or end-user computing within large enterprise environments
• Deep expertise in Windows, macOS, iOS/iPadOS
• Deep expertise in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive, Exchange Online)
• Deep expertise in Endpoint management platforms (Intune, JAMF)
• Deep expertise in Endpoint security tools (Defender for Endpoint)
• Strong understanding of identity and access management, including Entra ID, Conditional Access, and compliance controls
• Experience analyzing incidents, defects, and quality metrics to drive continuous improvement
• Ability to communicate complex technical concepts to both technical and non-technical stakeholders
• Familiarity with Agile methodologies, DevOps practices, and modern software delivery models
• Proven ability to evaluate complex technical architectures and ensure operational readiness
• Bachelor's Degree

Qualifications

• Bachelor's Degree required
• 7-10 years of experience in IT operations, quality engineering, or end-user computing within large enterprise environments

Nice to Have

• Experience applying ITIL, Agile, or DevOps frameworks to improve service quality and operational reliability
• Familiarity with digital experience monitoring, telemetry, and observability platforms
• Experience leading vendor teams or managed service providers to improve platform health and customer outcomes
• Hands-on experience with endpoint analytics, device health metrics, and monitoring frameworks
• Solid understanding of networking fundamentals and cloud integration patterns across EUC and collaboration platforms
• Background supporting large-scale enterprise environments integrating identity, security, cloud, and collaboration services

Skills

* Required skills