Senior Director, Enterprise Technical Architecture

About This Role

This role is a senior technical leader and innovation catalyst within the Enterprise Architecture, Integrations and Services (EAI) organization, responsible for defining and evolving ServiceNow’s Enterprise Reference Architectures and guiding the adoption of new technologies.

Responsibilities

• Define, evolve, and maintain enterprise-wide Reference Architectures, cloud architectures, and design patterns
• Lead evaluation, validation, and adoption of new and emerging technologies, including AI/LLM-based capabilities
• Champion architectural governance to ensure solutions adhere to standards, patterns, cloud guardrails, and best practices
• Partner closely with the Enterprise Architecture (EA) organization, ensuring alignment on enterprise-wide architectural direction and strategy
• Lead, design, and execute Proofs of Concept, technology spikes, and feasibility assessments in cloud, integration, platform, and AI/LLM domains
• Oversee architecture for distributed systems, integrations, cloud-native platforms, and enterprise-grade capabilities
• Establish and enforce architectural standards, cloud guardrails, patterns, and best practices across engineering teams
• Lead and manage a high-performing team of 8–10 Senior Technical Architects, fostering a culture of excellence, accountability, and innovation

Requirements

• 18+ years progressive experience in enterprise technical architecture with a focus on System Design and Innovation
• Hands‑on experience designing distributed systems, cloud-native architectures, integrations, and platform‑scale systems
• Deep knowledge of AI/ML/LLM architectures, Agentic AI frameworks, and vector data strategies
• Experience in modern integration patterns, and AI platform engineering
• Significant experience defining Reference Architectures, reusable cloud patterns, and enterprise-scale guardrails
• Minimum 10+ years of cross‑functional leadership influencing engineering, architecture, and product teams
• Expertise across cloud platforms (AWS, Azure, GCP), integration patterns, microservices, API-driven ecosystems, data flows, observability, telemetry, and ServiceNow platform architecture
• Experience within large‑scale, multi‑tenant enterprise environments
• Deep knowledge of ServiceNow platforms, enterprise workflows, and platform engineering
• Prior leadership of enterprise cloud transformation or cloud modernization initiatives
• Experience with high-throughput data flows, telemetry, and real-time data processing
• Demonstrated success in modernization, cloud transformations, or platform rationalization programs
• Proven ability to lead through ambiguity and drive enterprise‑wide architectural convergence
• Strong communication and executive‑level presentation skills
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
• 18+ years of progressive experience in enterprise technical architecture with a focus on System Design and Innovation. Minimum 10+ years of cross‑functional leadership influencing engineering, architecture, and product teams.

Skills

* Required skills