Senior Complaints Coordinator
RemotePosted 3 months ago Expired
This job has expired
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Upload Your ResumeAbout This Role
This role is for a Senior Complaints Coordinator who will provide exceptional customer service by advocating for customers, resolving issues in compliance with regulations, and identifying trending customer problems. It involves investigating complaints, de-escalating complex situations, and potentially guiding other customer service advocates.
Responsibilities
- Advocate for customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements
- Handle complaints and escalated situations, including de-escalation of complex cases
- Investigate customer concerns and help create and implement process improvements
- Report trending customer issues
- Support other customer service advocates with customer issues or complaints, guiding them to solutions and providing feedback
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 1 year of Fraud or Disputes experience
Qualifications
- High School Diploma, GED, or equivalent certification
- At least 3 years of customer service or call center experience
Nice to Have
- At least 4 years of Customer Service or Call Center experience
- At least 1 year of experience in the Financial Industry
- At least 1 year of escalated call experience
Skills
* Required skills
Benefits
About Capital One
Capital One is a large financial institution seeking makers, breakers, doers and disruptors to solve real problems and meet real customer needs.