Senior Associate Engineer - End User Computing Desktop Engineering (Contract)
Posted 4 weeks ago Expired
This job has expired
Looking for a job like Senior Associate Engineer - End User Computing Desktop Engineering (Contract) in or near Raleigh, NC? Upload your resume and we'll notify you when similar positions become available.
Upload Your ResumeAbout This Role
Engineer and maintain desktop operating system architecture and end-user computing technologies, leveraging tools like Intune and MECM. This role involves collaborating with various teams, managing incident queues, and driving continuous service improvements for a high-quality user experience.
Responsibilities
- Engineer desktop operating system architecture, design, build, implementation, maintenance, and retirement
- Operate Intune and MECM (SCCM) components and services (OSD, Software Updates, Deployments, Collections, Compliance Baselines, Client Health)
- Provide engineering services for desktop Privilege Management using products like Ivanti and Intune
- Maintain systems and processes for endpoint management and security via Group Policy and Configuration Profiles
- Manage Tier 3 and higher ticketing system queues and process tickets, acting as an escalation point
- Interface with IT and business units, working with vendors to resolve complex technical issues
- Review delivery and uptime metrics and drive continual service improvements
- Create and maintain documentation including roadmaps, architecture, operational procedures, knowledge articles, and project plans
- Create test plans and cases for new applications and tool offerings; evaluate engineering/operation processes and recommend enhancements
Requirements
- Minimum three years of recent experience with desktop operating systems and infrastructure technologies (WAN/LAN, TCIPIP, DHCP, DNS, VPN)
- Knowledge of Intune, MECM (SCCM), Windows Desktop Operating Systems (Win10/11), Hybrid Join, Co-management
- Client VPN solutions (Pulse, Cisco Secure/Any Connect, ZScaler)
- Microsoft Bitlocker, Microsoft Office Suite (O365, M365), Browsers (Edge, Chrome)
- CrashPlan/Code42, Active Directory & Group Policy
- Strong script authoring skills in PowerShell
- Working knowledge of Windows Defender, Data Loss Prevention, Network Access Controls, Bitlocker, Active Directory/Group Policy, and PowerBI
- Proven experience in Agile development frameworks (Kanban and Scrum)
- Exceptional customer service skills
- Strong verbal/written communication skills
- Advanced level ability to troubleshoot, research, and resolve complex enterprise client-server software, hardware, and network problems
Qualifications
- Minimum three years of recent experience with and strong understanding of desktop operating systems and various infrastructure technologies
Nice to Have
- Knowledge of Mac OS and Linux distros
Skills
* Required skills
About KPMG US
KPMG provides audit, tax and advisory services for organizations in today's most important industries. Known for being a great place to work and build a career.