Associate Director, Partner Care

About This Role

This role involves leading the management and enhancement of core partner applications and portals, ensuring efficient support and strategic alignment for KPMG's Tax organization. You will manage the full lifecycle of application enhancements, respond to partner inquiries, and serve as a project manager for key departmental deliverables.

Responsibilities

• Operate as the business lead for core partner applications (Partner Center, Alumni Partner Center, Partner Center mobile app, SharePoint secured site, Partner Tax Portal), managing provisioning, reporting, and security review processes.
• Lead the full lifecycle of enhancements to partner applications, from requirements gathering and design through testing and deployment, and maintain site content and partner-facing resources.
• Respond to partner inquiries and requests for information related to applications, collaborating with technical support teams to resolve system issues efficiently.
• Assess and implement solutions leveraging the partner application suite to support firm strategic initiatives and Firm Taxes business requirements, fulfilling ad hoc data analysis and reporting requests.
• Serve as project manager for key department deliverables, including the annual tax affidavit, partner accounts programs, and the partner tax package, documenting technology processes, workflows, and system functions.
• Manage partner inquiries and requests submitted through the Partner Care mailbox, ensuring efficient communication and support.
• Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment.

Requirements

• Minimum seven years of recent experience in partnership tax, accounting operations, or a similar role within a professional services environment
• Experience managing complex programs aligned to strategic business needs
• Bachelor's degree from an accredited college or university
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Strong interpersonal skills, with the ability to work effectively across all levels of management and serve as a liaison between technical teams and business owners
• Highly organized, capable of managing multiple assignments under tight timelines
• Excellent written and verbal communication skills
• Willingness and flexibility to work overtime during peak tax compliance periods
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future

Qualifications

• Bachelor's degree from an accredited college or university required
• Minimum seven years of recent experience in partnership tax, accounting operations, or a similar role within a professional services environment, with experience managing complex programs aligned to strategic business needs.

Skills

* Required skills

Benefits